Terms of service

Last updated 15 October 2026

These terms apply to every business that signs up to OneJobMate, and to the people that business adds to its account. By creating an account or using OneJobMate, you agree to them. Please read them with our Privacy policy, which explains how we handle personal information.

Who we are

OneJobMate is an Australian business (ABN 57 460 215 853). In these terms, "we" and "us" means OneJobMate, and "you" means the business that holds the account. For anything about these terms, email support@onejobmate.com.

Your account

• OneJobMate is for businesses. The person who signs up must be at least 18 and allowed to act for the business.
• Keep your details accurate and your login private. You are responsible for what happens under your account, including what the team members you add do.
• Each plan covers a set number of people (Starter 1, Teamwork up to 5, Professional up to 10). Please don't share one login between several people.

Plans and payment

• Plans are paid monthly or yearly, in advance, in Australian dollars, through our payment provider Stripe. Your plan renews automatically at the end of each period until you cancel.
• Free trial. A new business's first plan starts with a 14-day free trial. We take your card details when the trial starts but charge nothing until it ends. We email you about 7 days before the trial ends. If you don't cancel before then, your plan starts and your card is charged for the first period. One free trial per business. During the trial, texts, emails to customers and AI features have smaller allowances, and connecting Xero is available once your plan starts. You can start your plan early from the Account page.
• OneJobMate is not registered for GST, so no GST is charged.
• We may change our prices. We will email account admins at least 30 days before a change affects you, and it applies from your next renewal after that.
• Founding offer. The first 50 businesses to pay for a plan (after any free trial) keep the price they first paid for that plan and billing period for as long as their subscription stays active. If the subscription ends and is restarted later, or the business moves to a different plan, the prices at that time apply.
• If a payment fails, Stripe will try again. If it still can't be paid, access to your account may be limited until it is.

Cancelling

• You can cancel at any time from the Account page. Your plan keeps working until the end of the period you have already paid for, and then stops. If you cancel during a free trial you are not charged, and access stops when the trial ends.
• Refunds. We only refund a payment when it was caused by an error on our end that OneJobMate is at fault for, such as charging you twice, charging the wrong amount, or charging you after your account was closed. Emailsupport@onejobmate.com and we will fix it. We don't give refunds for change of mind, for part of a billing period after you cancel or downgrade, or for time you didn't use. This doesn't limit any rights you have under the Australian Consumer Law.
• Before you close your account, you can ask us for a copy of your data.
• An admin can delete the business account from the Account page. Access and billing stop straight away, and the account's data is deleted for good 30 days later, apart from backups (kept up to 30 days after that) and anything the law requires us to keep. Within those 30 days you can email us to reopen it. A team member can delete their own login the same way; the business keeps its records.

Your data and your customers

• Your business records, and the information about your customers that you put into OneJobMate, belong to you. We only use them to run OneJobMate for you, as our Privacy policy explains.
• You are responsible for having the right to collect and use your customers' information, and for the messages you send them through OneJobMate. For example, marketing emails and texts need the customer's consent and a way to unsubscribe under the Spam Act 2003.
• Invoices and quotes are created from the details you enter. You are responsible for checking they are right, including your ABN, GST and prices.

AI features

OneJobMate uses AI to draft emails, summarise quote requests, read supplier invoices and answer questions about your costs. AI can make mistakes, so check what it produces before you rely on it or send it. Nothing is sent to a customer until you approve it, except a price-guide estimate if you choose to show it automatically. Price-guide estimates, the AI cost assistant and cash-flow notes are general information only, not financial, tax, legal or investment advice.

Using OneJobMate fairly

Please don't use OneJobMate to:

• break the law, or send spam or misleading messages;
• upload viruses or anything harmful, or try to get into another business's account or data;
• copy, resell or reverse-engineer OneJobMate, or put an unreasonable load on it.

If an account breaks these terms or isn't paid, we may suspend or close it. Where it's reasonable, we will tell you first and give you a chance to fix the problem.

Other services

Some features work with other services, such as Stripe, Xero and email delivery. Their own terms apply to them, and we can't control when they change or stop working.

Keeping OneJobMate running

We work to keep OneJobMate available and your data backed up, but we can't promise it will never be interrupted, for example during maintenance or an outage at a provider. We keep improving OneJobMate and may change or remove features. If we remove a major feature of your plan, we will tell you first.

Consumer guarantees and our liability

Nothing in these terms takes away the guarantees and rights you have under the Australian Consumer Law. Where the law allows us to limit our liability, it is limited to supplying the service again or refunding the fees you paid us in the 12 months before the problem. We are not liable for indirect losses, such as lost profits, lost jobs or lost data you could have kept another way, as far as the law allows.

Changes to these terms

We will update this page when these terms change, and change the date at the top. For a major change, we will email account admins before it applies. Using OneJobMate after a change means you accept the new terms.

Law

These terms are governed by the law of New South Wales, Australia.

Contact

Questions, problems or complaints: email support@onejobmate.com. We aim to reply within 2 business days.